Service and Support

Taroko provides a comprehensive range of support services for the Sigma database to ensure users can effectively deploy, maintain, and scale the platform for complex project environments. These services include technical assistance, system customization, training, and ongoing maintenance. Taroko offers tailored onboarding support, helping organizations configure Sigma to align with their specific engineering workflows and data structures. Dedicated helpdesk support and update management ensure that users receive timely solutions and stay current with the latest features and security enhancements. For enterprise users, Taroko also provides consulting and integration services, enabling seamless interoperability with other project management, document control, or ERP systems.

Deployment and system support can also be obtained through other experienced Sigma users and developers including Engineering Systems International and Taroko Systems International

Cloud Hosting

Taroko offers flexible and secure cloud hosting options for the Sigma database, designed to meet the diverse needs of engineering and infrastructure project teams. Taroko can deploy Sigma on the customers own in-house servers or any cloud platforms such as AWS, Azure, or Google Cloud, depending on organizational preferences and compliance requirements.

These cloud solutions provide high availability, automatic backups, robust security controls, and scalable performance to support large multi-user environments. Taroko’s hosting services also include system monitoring, and technical support, allowing teams to focus on their core project tasks while ensuring the database operates reliably and efficiently in the cloud.